Conveniently-located in a retail center, Palo Alto Medical Foundation’s (PAMF) new outpatient clinic aligns their patient-centered care model with the built environment. With separate check-in areas for pediatrics and adult care, the one-story clinic’s well-defined reception areas emphasize a personalized approach. Rich colors and textured floor patterns guide visitors to their destinations while wood surfaces bring warmth to the space. Programmed along the retail center’s existing storefront glass, the centralized waiting area receives ample natural light and provides easy-access to all exam rooms. The universal exam rooms are arranged in standardized pods to create a flexible, provider-friendly environment. Directly adjacent to rooms, providers are grouped in team work areas and shared support spaces to provide collaborative care and further enhance the patient experience.