Crossover Near-Site Clinic

Together, we completely rethought the patient and staff experience. For the patient, this meant: more like a spa, less like a hospital. Upon arrival, a concierge greets incoming patients in an open and sunlit lobby. Afterward, staff shows them to one of the exam, physical therapy, or massage rooms. The exam rooms feature sliding doors, wardrobe closets, and built-in conversation tables. In addition, each exam room has doors on both sides—one for patient access and one for provider access. This two-way access enhances the overall comfort of the patient experience.

With Crossover’s team-based delivery model, we programmed a single team area that co-locates physicians, nurses, and other health professionals into one centralized space. This care area has direct access to the exam rooms through the staff entrances and specimen collection cabinets, improving the coordination of care and optimizing staff flow. Happy providers mean happy patients.

This clinic forges a new path for what’s possible in healthcare. Crossover provides a suite of complementary wellness services in a convenient and calming setting. In their first year, the Near-Site Clinic had an average wait time of less than 5 minutes compared to 20 minutes for conventional primary care. They have also received a satisfaction rating of over 90%. Since completing this project, we’ve designed more than 30 wellness centers with Crossover across eight states, including clinics for Amazon, Facebook, Microsoft, LinkedIn, HP, Synopsis, Cisco, and many others.